Terms & Conditions for the sale of products

By “sales contract” we mean the contract which has as its object the purchase of goods and products at a distance by a consumer customer and the supplier MonfarmaME. the contract is concluded using only the Internet technologies made available by the Supplier at the address www.monfarmame.com The Customer, by electronically confirming the order, declares to have read and fully accept the conditions of sale and payment indicated in the purchase process and in this contract; it also undertakes to read, print and keep the conditions of sale listed below as required by articles Check which Law is applicable in UAE. It is expressly forbidden to insert false and / or invented personal data in the registration form to collect data necessary for the completion of the order and it is also expressly forbidden to enter data of third parties or make multiple registrations for a single consumer. MonfarmaME reserves the right to approve.

Prices of published products

Prices are inclusive of VAT at 5% according to UAE law, each sale will be accompanied by a regular invoice.


MonfarmaME accepts payment for products purchased on the site by credit card (through PayPal servers), and bank transfer.

PayPal: Your credit card data will be entered directly on PayPal’s secure servers (for non-holders of a PayPal account), www.Monfarma.com cannot in any way view and / or save the information entered.
Bank transfer: takes place by transferring the order amount to our current account, provided during the purchase phase. For security reasons related to this payment method, there will be processing and shipping times ranging from 5 days to 10 working days.

Cancellation of the order

If the customer proceeds to cancel the order after it has already been entrusted to the shipment, he will have to pay Monfarma the costs incurred for the shipment. The customer therefore undertakes to cancel the order prior to shipment. Monfarma can cancel the order if payments are not successful.

Products not available

For products not available or ordered expressly at the request of the customer, the right of withdrawal cannot be exercised, the payment must be made with the conditions written in the payments.

Transport and delivery of purchased products

The transport and delivery of the products is carried out on behalf of the buyer, who unquestionably accepts the method and costs proposed by the Monfarma seller (transport costs and times are visible during the compilation of the order). The customer can decide to send his trusted carrier for collection, who will assume all responsibility for any damage or delays caused during transport, freeing Monfarma from any material or legal complication.

Cost of Transportation

“coming soon”

Delivery times and methods

For products available from receipt of payment 5-10 working days, any courier delays are not attributable to MonfarmaME. For products which are expressed the days for availability must be added to those for normal delivery. Bulky products such as furniture, particular objects, etc. at the time of delivery, the customer must appoint a person capable of assisting the unloading of the product if not available, therefore the customer must take care for this purpose, otherwise MonfarmaME will charge the same expenses incurred. The courier makes two delivery attempts, in case of failure to collect the package, the stock will leave with the consequent expenses that will be borne by the customer who will be responsible for the stock relieving MonfarmaME from any pecuniary or legal responsibility.

Telephone notice for delivery appointment

Upon request you can request the telephone delivery notice, the courier will take care to contact you by phone to arrange the delivery at a cost. will be counted in the invoice. For this service you need to have a mobile phone number and be available during the day. Important: By not using the telephone delivery notice service, MonfarmaME is not responsible for any inconvenience suffered by the customer due to non-delivery and the charge of any storage costs.

Sending invoice

MonfarmaME issues an invoice for the material sent, sending it by e-mail to the holder of the order, pursuant to UAE Law. The invoice is sent together with the goods and transmitted in case of loss of the same upon specific request of the customer, attached to the e-mail, in PDF format, and, therefore, it is considered issued and sent in original. Original to be printed and kept in accordance with UAE Law. instituted by VAT. No changes to the invoice will be possible after its issue.

How to receive the goods

Delivery is made by international/national couriers, upon delivery of the goods we invite you to follow the instructions for receipt which are expressly indicated below:
  • Check that the products are correctly delivered to you
  • Check that the package is intact in all its parts. In the event that the packaginge has a visual damage promptly inform the courier officially.
  • Check if the number of packages matches with the one mentioned in the invoice.
  • Do not throw away the packaging immediately, keep them for at least 10 days could be used for any return or proof of damage.

Important notes on the reserve

The reserve affixed to the courier’s bill allows us to request the full or partial refund of transport damage, without the reserve you will be solely responsible and the damage will be entirely at your expense, guilty of having received a package damaged for intact. You must always make a reservation even if the packaging is intact, motivating I accept with reservation for verification . The product must be strictly checked within 2 calendar days of receipt as specified in article 1698 of the civil code, after this time all our responsibility will expire.

Report of damage or anomaly

The damage must be reported no later than 48 hours from receipt of the products, after this deadline Monfarma will decline any responsibility. The report must be sent by e-mail to info@Monfarma.com. by sending photos of the damage and any video where necessary, of the conditions of the packaging including the polystyrene of the packaging, and indicating the exact reserve wording on the courier’s bill (as per instructions) without this information managinge the practice will be impossible.

Reporting of transport damage to the carrier

Damage occurring in light after unpacking must be notified within 8 days (DDT), 7 days Fridays and holidays excluded (CMR), from delivery, by registered letter to the carrier, holding him responsible for all possible consequences.

Warranty and Custody

All products sold by MonfarmaME are covered by the manufacturer’s conventional warranty for lack of conformity, pursuant to UAE Law. To use the warranty, the Customer must keep the invoice that he will receive via e-mail in PDF format. The customer, with the acceptance of the purchase contract, acknowledges the assistance procedures in force at the time of the use of the Warranty Assistance, which he accepts. The manufacturer’s conventional warranty, if applicable, is provided in the manner illustrated in the documentation inside or outside the product packaging. If, following intervention by an Authorized Service Center by the manufacturer, the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged for any verification and restoration costs requested by the Authorized Service, as well as transport costs. , if supported by us. The products sold by MonfarmaME must be guarded and stored by the Customer using the precautions and precautions reported on the labels or leaflets of the individual products purchased. Negligence and /or inexperience in the conservation of each product can damage it or compromise its quality, relieving MonfarmaME from liability with the express forfeiture of any guarantee regarding them.

Right of withdrawal

  1. Pursuant to UAE Law, the final consumer customer (i.e. a natural person who purchases without VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within a maximum of 10 days from receipt of the goods.

  2. Check that the package is intact in all its parts. In the event that the packaginge has a visual damage promptly inform the courier officially.

  3. To activate the withdrawal procedure for https://monfarmame.com/ and related Monfarma, an explicit request for withdrawal must be sent (with the appropriate form) by registered letter with return receipt to the address: Floor 12th, Prestige Tower 17, 79th Street, MBZ, Abu Dhabi, UAE. To request the returns form, send a request email to info@monfarmame.com. this form which will be resent by registered mail as previously described, duly completed with all the data.,pPlease note that the bank transfer for compensation will be made within 7 days of receipt and verification of the returned goods. Following the notification of the return procedure, the customer has 7 working days to send the package to the MonfarmaME headquarters in Floor 12th, Prestige Tower 17, 79th Street, MBZ, Abu Dhabi, UAE

  4. The right of withdrawal is subject to the following conditions:
    1. the purchased good must not be damaged in any way;
    2. the goods must be returned complete with packaging and labels;
    3. the packaging chosen must contain the goods in their original packaging;
    4. According to the law, the costs for returning the goods are charged to the customer;
    5. If the right should lapse or for other reasons (for example, used product, tampered with, damaged, etc.) and the right of withdrawal is considered inadmissible, MonfarmaME will charge the customer for the costs incurred to return the purchased good. For any dispute, the competent court is the Court of Abu Dhabi

Customer care

For any problem or information you can contact the Customer Service from Sunday to Friday by email: info@monfarmame.com.We will reply as soon as possible.
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