Terms & Conditions for the sale of products
By “sales contract” we mean the contract which has as its object the purchase of goods and products at a distance by a consumer customer and the supplier MonfarmaME. the contract is concluded using only the Internet technologies made available by the Supplier at the address www.monfarmame.com The Customer, by electronically confirming the order, declares to have read and fully accept the conditions of sale and payment indicated in the purchase process and in this contract; it also undertakes to read, print and keep the conditions of sale listed below as required by articles Check which Law is applicable in UAE. It is expressly forbidden to insert false and / or invented personal data in the registration form to collect data necessary for the completion of the order and it is also expressly forbidden to enter data of third parties or make multiple registrations for a single consumer. MonfarmaME reserves the right to approve.
Prices of published products
Payments
MonfarmaME accepts payment for products purchased on the site by credit card (through PayPal servers), and bank transfer.
PayPal: Your credit card data will be entered directly on PayPal’s secure servers (for non-holders of a PayPal account), www.Monfarma.com cannot in any way view and / or save the information entered.
Bank transfer: takes place by transferring the order amount to our current account, provided during the purchase phase. For security reasons related to this payment method, there will be processing and shipping times ranging from 5 days to 10 working days.
Cancellation of the order
Products not available
Transport and delivery of purchased products
Cost of Transportation
Delivery times and methods
Telephone notice for delivery appointment
Sending invoice
How to receive the goods
- Check that the products are correctly delivered to you
- Check that the package is intact in all its parts. In the event that the packaginge has a visual damage promptly inform the courier officially.
- Check if the number of packages matches with the one mentioned in the invoice.
- Do not throw away the packaging immediately, keep them for at least 10 days could be used for any return or proof of damage.
Important notes on the reserve
The reserve affixed to the courier’s bill allows us to request the full or partial refund of transport damage, without the reserve you will be solely responsible and the damage will be entirely at your expense, guilty of having received a package damaged for intact. You must always make a reservation even if the packaging is intact, motivating I accept with reservation for verification . The product must be strictly checked within 2 calendar days of receipt as specified in article 1698 of the civil code, after this time all our responsibility will expire.
Report of damage or anomaly
The damage must be reported no later than 48 hours from receipt of the products, after this deadline Monfarma will decline any responsibility. The report must be sent by e-mail to info@Monfarma.com. by sending photos of the damage and any video where necessary, of the conditions of the packaging including the polystyrene of the packaging, and indicating the exact reserve wording on the courier’s bill (as per instructions) without this information managinge the practice will be impossible.
Reporting of transport damage to the carrier
Damage occurring in light after unpacking must be notified within 8 days (DDT), 7 days Fridays and holidays excluded (CMR), from delivery, by registered letter to the carrier, holding him responsible for all possible consequences.
Warranty and Custody
Right of withdrawal
- Pursuant to UAE Law, the final consumer customer (i.e. a natural person who purchases without VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within a maximum of 10 days from receipt of the goods.
- Check that the package is intact in all its parts. In the event that the packaginge has a visual damage promptly inform the courier officially.
- To activate the withdrawal procedure for https://monfarmame.com/ and related Monfarma, an explicit request for withdrawal must be sent (with the appropriate form) by registered letter with return receipt to the address: Floor 12th, Prestige Tower 17, 79th Street, MBZ, Abu Dhabi, UAE. To request the returns form, send a request email to info@monfarmame.com. this form which will be resent by registered mail as previously described, duly completed with all the data.,pPlease note that the bank transfer for compensation will be made within 7 days of receipt and verification of the returned goods. Following the notification of the return procedure, the customer has 7 working days to send the package to the MonfarmaME headquarters in Floor 12th, Prestige Tower 17, 79th Street, MBZ, Abu Dhabi, UAE
- The right of withdrawal is subject to the following conditions:
1. the purchased good must not be damaged in any way;
2. the goods must be returned complete with packaging and labels;
3. the packaging chosen must contain the goods in their original packaging;
4. According to the law, the costs for returning the goods are charged to the customer;
5. If the right should lapse or for other reasons (for example, used product, tampered with, damaged, etc.) and the right of withdrawal is considered inadmissible, MonfarmaME will charge the customer for the costs incurred to return the purchased good. For any dispute, the competent court is the Court of Abu Dhabi